Week 6, Thing 15

I think that Away from the "Icebergs" was especially relevant. We need to be responsive to the changing expectations of the customers we serve. Whether its changing where something is shelved to help a customer locate it easily or if its us keeping up with the times and going more digital for online access for the customers which may be more convenient for some. If we don't change, we could possibly be left behind. Now we just need to get that bandwith upgraded so that we can keep up.